Paramount Training and Development are innovaters of new training ideas and games. We have over 200 games available to help increase the level of fun and ability to impress ideas to participants within the courses.
Here are a few of the games available and provided within our training sessions.
ABC’s of Customer Service- A game designed to help look at customer service and to illustrate there is more than one way to show great customer service.
Ready, Set, Service- A board game to demonstrate the importance of different customer types and how behaviour will need to be adapted for each individual. This game takes around 1 hour to play.
Body Language Game- To show the importance of body language and how subconsciously we mirror body language. This game also shows how body language is up to 55% of our communication and we read this part of communication more than the verbal type or vocal type of communication.
Finger Point- A group exercise to demonstrate the ability to pass on emotion to other work colleagues and internal customers. Demonstrates how a small ripple internally can create massive waves externally.
Pass the buck- Pass a dollar around a table when it comes to dealing with situations. When the dollar stops with someone they get to keep it. This illustrates instead of blaming or passing the issue to someone else, participants can solve the issue themselves and also be rewarded for solving the issue.
Jail Break- A game to help participants change perception and thus creating new surroundings.
Jolt- Participants are given coloured stickers and given instructions for the colour chosen. One colour talks to everyone in the group, the other colour ignores certain colours. Demonstrates how customers feel awkward and uncomfortable when being ignored.
Red House/ Blue House- This game helps participants understand that people only listen to what they want to hear.
Push- a quick game to demonstrate how it is natural for arguments and complaints to develop into larger problems. Participants try to stay in control of argument and push back as much as complainant. Illustrates nothing is solved and relationship is marred.
The Blame Game- We go around the room with an issue and blame someone for the problem. Then each participant blames another to get around the issue. This helps participants realise by blaming others it still doesnt solve the issue at hand, if anything the problem increases and the environment of the participants changes to a more negative environment.
Yes and/ Yes but Game- Helps change the language we use to show how participants can be more approachable and productive.
Strength in Mind- This activity allows participants to realise the importance of our self talk ability. Increasing strength and ability in providing the correct programming for our minds.
Plus more- Looking for a game. Ask us for more information on our games
Some of the role plays we can include are:
Bomb Threat- We provide a swat outfit and several police outfits to participants. A bomb threat is placed to our receptionist and the caller is kept on phone and asked appropriate questions from receptionist. Then when caller hangs up phone the correct procedures are followed to notify people and evacuate building. A great role play to help receptionist become prepared to those difficult situations. The role play also helps show the importance of questioning and staying in a productive and professional state of emotion.
Designated Drunk-A role play to illustrate the need for appropriate professionalism and procedures. Handling customers correctly and professionally.
Bob The Builder- Illustrates the importance of building rapport and speaking to people professional although on the same level. Construction outfit provided.
Police- Police put pressure on Receptionist to provide information although not authorised to do so. Illustrates the importance of confidential information, authority, and providing information correctly without overstepping the boundary’s.
Flight Attendant- A flight attendant is at the front desk when an irate customer approaches to complain. This role play is to illustrate professionalism, staying calm although client wants to pass on emotion, disarming clients, and providing appropriate solutions.
The Whiner- A role play to help deal with clients who take this role. How to help thoise who complain.
The Bully- How to deal with clients who feel like they need to bully or be in control.