Training
Training

 

Telephone Skills Training

 

 

EMPLOYER TRAINING OPTIONS

This session can be custom designed to suit your participants and industry. Pictures, questions and material will all be modified to suit training requirements and objectives. Contact our staff for more details. 

 

See our whole course range here.

TARGET AUDIENCE & PURPOSE

This Telephone Skills Course is to designed to build confidence on the telephone and explain how to use your vocal tonality correctly. We discuss how to use questioning techniques to control a conversation and also how to probe for more information effectively. 

OBJECTIVES

This session will help you teach participants:
  • How to use your voice on the phone
  • How to use questions to discover information
  • Probing Techniques to help with your sale, phone conversation
  • How to close a conversation correctly
  • Following a telephone strategy that works every time
  • Helping your clients to say YES

The telephone may be the first point of contact for your clients. This session is designed to help your staff develop and understand the importance of good telephone etiquette. We discuss how to build rapport and use the clients vocal tonality to increase communication effectiveness. 

For more information on this training session and a free custom outline please call 1300 791 561 or contact us here.