Tips for Sending Emails

Tips for making emails count.

• Say Hello
• Thank Them for Their Time
• Always be the Last One to Respond
• Reply as Fast as Humanly Possible- Use auto response if necessary
• Organise your Email into sections- dont let any get away
• Used Prepared Responses only if required- try the personal Touch
• Always be Nice
• Include Contact Number for personal help
• Know what to include and what not to include- Relevancy
• Link to areas of your site to help provide more information

Before pressing “Send”

• Does this e-mail message make sense?Are the actions clear and do they have owners?
• What is the purpose of this communication?
• What action is involved and does it have a due date?
• What supporting information does the recipient need?
• Has the communication been effectively summarised in the subject line?
• Is the message well-written? Is it concise while providing enough data for action to be taken or decisions made?
• Do the links in the message work? Are the attachments included?
• Is the e-mail message being sent to the correct recipients (not too many and not too few)?
• Does everyone on the To line have an action to take?
• Has the message been re-checked for grammar, spelling, and use of jargon?

For more informatin on writing and sending emails correctly please take a look at our Advanced Writing Skills course.