Retail Training

Retail can be a harsh environment where most customers are new customers. Rapport needs to be built all over with each new client. With different needs and requests the environment can be found to be emotionally and physically draining. We can help place the vigor within your participants and also help them deal with difficult situations and their own motivation levels. 

Our retail training can be fully customised to suit your business, industry and participants.

Retail Customer Service

Customer service in retail is a required asset to attract and build relationships with customers. Referral and repeat customers are the best customers. We can show how to build instant rapport with people and how to create a positive environment for both your participants and customers.

Some of the following can be explained:

• Mirroring techniques to build rapport
• Creating a YES customer
• Complaint handling
• Emotion and motivation
• Questioning techniques
• Telephone techniques
• Body Language in customer service
• Providing solutions 

Retail Sales Training

Our sales training packages are created to combine the basics of customer service and sales to create a successful strategy. We can show your participants how to read buying signals, how to build value in products, increase motivation and how enthusiasm will increase sales.

Some of the following can be covered:

• Value Added Sales
• Up selling & Cross selling
• Using enthusiasm
• Creating a YES customer
• Following successful sales strategies
• Body Language in sales
• How to act with price shoppers