Training
Training

 

Retail Customer Service

 

 

EMPLOYER TRAINING OPTIONS

This session can be custom designed to suit your participants and industry. Pictures, questions and material will all be modified to suit training requirements and objectives. Contact our staff for more details.

 

See our full course range here.

TARGET AUDIENCE & PURPOSE

This Retail Customer Service Session  is designed to help employees become great communicators and build rapport with clients easier and quicker.

OBJECTIVES

This session will help you teach participants:
  • How to use questions effectively
  • How to disarm angry clients
  • How to build rapport by mirroring
  • Body Language signals: How to read
  • Powerful presentation techniques
  • Closing techniques
  • Telephone skills
  • Building a positive outlook
  • Creating a YES customer
  • Complaint handling
  • Emotion and motivation
  • Providing solutions 

Attitude and communication are two large areas of customer service. We discuss how to provide the WOW factor and also how to build rapport with clients easier.

For more information on this training session and a free custom outline please call 1300 791 561 or contact us here.