Receptionist Skills Training for Groups

TARGET AUDIENCE & PURPOSE

This Receptionist Skills Trainings is ideal for those in the role of reception. As an integral part of the business sometimes these positions go unnoticed for training. This session will offer extra skills to help these individuals.

OBJECTIVES

• Greeting/building rapport within seconds
• How to screen calls correctly
• Answering machine methods
• Receiving and making calls
• Professional telephone skills
• Complaint handling/ disarming angry clients
• Collecting messages correctly
• Communicating in the workplace
• Vocal use/word importance
• Responsibilities and duties
• Participate in workplace safety procedures
• Process and maintain workplace information
• Questioning techniques
• Telephone essentials- Tips to increase performance
• Essential reception
• Body language signals

The role of Receptionist is an important one. Being often the first image of a business, a receptionist performance can often reflect upon the company. From the simple use of the telephone to call screening to make the client feel important, this course offers simple solutions to use within the real workplace. Solutions for common issues and also those that receptionists find challenging.

Learn how to handle stress, clients, staff, phone calls and everything else at the same time with some quick and easy skills.