|
Receptionist skills and modules to help those in this important position. As the Receptionist can be the first point of call/business for your company it is important to provide solutions to help increase performance and skills within dealing with people both in person and via the phone.
This one day course will help increase solutions and improve techniques to become a better communicator. The training within this day course can help with body language and emotions, remembering names and faces, perception and stress release. Real solutions for the real workplace. As a workshop format you can also learn from others in the same position, share solutions and increase your ability within your workplace.
The units you will be undertaking will enable you to respond appropriately to the needs of people and understand the level of professional customer service required as a Receptionist.
Subjects Include:
- Greeting/Building Rapport within seconds
- How to screen calls correctly
- Answering Machines Methods
- Receiving and making calls
- Professional Telephone Skills
- Complaint handling/ Disarming Clients
- Collecting messages correctly
- Communicating in the workplace
- Vocal Use/Word Importance
- Responsibilities and Duties
- Participate in workplace safety procedures
- Process and maintain workplace information
- Deliver a service to customers
- Questioning Techniques
- Telephone Essentials- Tips to increase performance
- Essential Reception
- Body Language Signals
Participants must be able to read, write and have a commitment to learning.
Upon completion of this course you will be equipped for the following areas;
- Receptionist
- Admin/ Front Desk
- Customer Service
- Customer/Client orientated employment
- Telemarketing/ Service Desk
|
