Mystery Shopping Example - Business Coaching, Employee Training, Mystery Shopping, Workplace,Perth, Sydney, Melbourne, Adelaide, Brisbane, Canberra

Example Mystery Shopping Form

This is an online example of a Mystery Shopping form. We can create a form to suit your business and shopping requirements. Once the Mystery Shopper has completed the Shop they will enter the details into our Survey Database and a detailed report will be provided within 48hrs. For more information on how we can create a Mystery Shopping Form for you Click here to visit our Mystery Shopping Section.

Shop Details

Mystery shopped on (MM/DD/YYYY) _________________

Store name: ________________________

Store location: ________________________

Time of shop: _________________________

Name of person/s who served me: _______________________________________________

Length of time until a staff member approached me: _________________

Please give a brief summary of your shopping experience:

__________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________

Please tick the most appropriate:

1= Excellent; 2= Good; 3=Satisfactory; 4= Could improve; 5=Very poor

Exterior – Total: __/50

Was the exterior neat and tidy? ________________/10

Comment:

Did the exterior appear professional?____________________________/10

Comment:

Was the exterior attractive? ____________________________/10

Comment:

Visibility – Total: __/50

Did the store appear visible?________________/10

Comment:

Did the store have signs/lights/colour to attract attention?________________/10

Comment:

Did it feel like you were encouraged to enter the store?________________/10

Comment:

Windows – Total: __/20

Were the store windows clean?________________/10

Comment:

Did the windows allow you to look inside?________________/10

Comment:

Products – Total: __/10

Were the products professionally presented?________________/10

Comment:

Were the front of the products visible?________________/10

Comment:

Were there products at the front of the store and at the till?________________/10

Comment:

Could you see the prices clearly?________________/10

Comment:

Housekeeping – Total: __/10

Were the products categorised?________________/10

Comment:

Was the store neat and tidy?________________/10

Comment:

Was the carpet and shelves clean and free of dust?________________/10

Comment:

Was the till area neat, tidy and clean?________________/10

Comment:

Store Ambience – Total: __/10

Did you feel welcome in the store?________________/10

Comment:

Was the store bright and lighted up?________________/10

Comment:

Was there nice music playing?________________/10

Comment:

Were parts of the store colourful?________________/10

Comment:

Was the store temperature comfortable?________________/10

Comment:

How was the scent in the store?________________/10

Comment:

Store Acknowledgment & Greeting – Total: __/10

Did the staff members ask what you were looking for?________________/10

Comment:

Could you see staff name badges?________________/10

Comment:

Selling skills – Total: __/10

Did the staff member listen to your needs and ask open-ended questions?________________/10

Comment:

Did the staff member appear enthusiastic?________________/10

Comment:

Did the staff member try to up sell?________________/10

Comment:

Did the staff member recommend a certain product?________________/10

Comment:

Point of Transaction – Total: __/10

Did you have to wait in line?________________/10

Comment:

Was your waiting time short and quick?________________/10

Comment:

Did the staff member at the till say hello?________________/10

Comment:

Did the staff member at the till appear enthusiastic?________________/10

Comment:

Were there any additional comments you would like to share that were not covered?

____________________________________________________________________________________________________________________________________________________________________

For more information on how we can create a Mystery Shopping Form for you Click here to visit our Mystery Shopping Section.

Example Mystery Shopping Form

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