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Mystery Shopping |
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Available Australia Wide
What is Mystery Shopping?Mystery shopping is a form of market research designed to increase the competitive edge in the market place in order to increase your business’s sales and performance, and measure service quality- usually as a part of a whole company overview designed to enhance employee performance. This will allow you to reward good performance and identify areas for improvement. An individual poses as a customer in order to objectively gather information on a particular clients’ employee performance, their product quality, and the overall perception of the shopping experience. Our Service to you.Our mystery shoppers are trained to observe, experience and evaluate the customer service process and are required to file reports with us within 12 hours of completing the mystery shopping assignment. These will be evaluated by Paramount staff and reported within 24-48 hours via e-mail or our state- of –the- art online reporting system. As each business is unique, the survey is designed, in consultation with you or your representative, to remain appropriate to your specific needs. You will decide which aspect of your businesses will be the target of focus on which particular day. You will be given a time frame which allow you to inform your staff of the upcoming appraisal, and what will be expected of them and that their performance will be evaluated. This may be fixed or altered according to your needs. Timely updates will ensure that your survey forms are kept in alignment with your evolving business objectives. The benefits of Mystery Shopping
We can customize our Calling and Shopping service to target specific issues or needs that your business may be facing. Our Mystery experience service is 100% private and confidential. We do not disclose any information with a third party.
Sydney, Brisbane, Melbourne, Adelaide, Perth, Canberra and more. |
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