Mystery Calling Example Form
This is a basic Mystery Calling Example. We can create your very own questioning form and rate your employees on the requirements your looking for. This form is the form provided to the mystery shopper. They then take the details and enter into our State-of-the-art survey system and then we produce a detailed report for you. Click here to visit our Mystery Shopping Section.
Mystery Calling Example Form
Conducted the mystery call on (MM/DD/YYYY) _________________
Time of call: __________________________________________________________________
Name of person who answered: _______________________________________________
Number of rings: ________________________________________________________________
If you were put on hold, how long were you on hold for? ________________________
Please give a brief summary of how the call went:
Please tick the most appropriate:
1= Excellent; 2= Good; 3=Satisfactory; 4= Could improve; 5=Very poor
Mechanical Skills – Total: __/30
Did they extend a greeting to you and identify themselves? _________________/10
Comment:
Did they speak clearly and concisely? _________________________________/10
Comment:
Did they have good knowledge? ____________________________/10
Comment:
Were there any additional comments about their mechanical skills?
Phone Charisma – Total: __/50
Did they have a friendly and genuine attitude over the phone? ________________/10
Comment:
Did they make you feel comfortable on the phone?____________________________/10
Comment:
Did they have an enthusiastic tone of voice? ____________________________/10
Comment:
Were they professional?________________/10
Comment:
Did they speak clearly?________________/10
Comment:
Were there any additional comments about their phone charisma?
Selling Skills – Total: __/20
Which product did you ask about? ________________
Did they try to upsell?________________/10
Comment:
If so, what was upsold?________________/10
Comment:
Were there any additional comments about their selling skills?
For more information on how we can create a Mystery Shopping Form for you Click here to visit our Mystery Shopping Section.
