Training
Training

Creating Lasting Customer Experiences

 

 

EMPLOYER TRAINING OPTIONS

This session can be custom designed to suit your participants and industry. Pictures, questions and material will all be modified to suit training requirements and objectives. Contact our staff for more details.

 

See our full course range here.

TARGET AUDIENCE & PURPOSE

This Customer Service Session is designed to make an impact on your customers and create lasting impressions for repeat and referral business.

OBJECTIVES

This session will help you teach participants:
  • How to become impressive
  • How to remember names and help the client to do also
  • Mirroring techniques: Help the client feel instantly comfortable
  • Body Language signals: How to read
  • To use questioning techniques
  • Identify the customers needs earlier
  • Closing techniques to create the lasting impression
  • Staying in contact
  • Creating experience via NLP (Neuro Lingistic Programming)

By remembering the clients name, using it, identifying the customers needs quicker than other customer service people, your staff will outperform and create a high level experience for the customer.

For more information on this training session and a free custom outline please call 1300 791 561 or contact us here.