Training
Training

How To Handle Difficult People

 

 

EMPLOYER TRAINING OPTIONS

This session can be custom designed to suit your participants and industry. Pictures, questions and material will all be modified to suit training requirements and objectives. Contact our staff for more details.

 

See our full course range here.

TARGET AUDIENCE & PURPOSE

This How To Handle Difficult People Session  is designed to provide solutions in dealing with emotional clients, understanding different personalities, communicating effectively, disarming emotion and using body language correctly.

OBJECTIVES

This session will help you teach participants:
  • Disarming angry clients
  • Changing emotion within upset clients
  • Communicating effectively
  • 4 personality types- Interaction style
  • Body Language: Its uses
  • Problem solving and solution finding

This session will help your staff understand how to disarm, understand and communicate with difficult people or personality clashes.

For more information on this training session and a free custom outline please call 1300 791 561 or contact us here.