Training
Training

Excellence In Customer Service Training

 

 

EMPLOYER TRAINING OPTIONS

This session can be custom designed to suit your participants and industry. Pictures, questions and material will all be modified to suit training requirements and objectives. Contact our staff for more details.

 

See our full course range here.

TARGET AUDIENCE & PURPOSE

This Excellence in Customer Service Training is designed to help participants understand how to deliver a top performing service to clients/customers. We discuss your business requirements and added advice on how to offer a WOW factor to your customers.

OBJECTIVES

This session will help you teach participants:
  • How to use questions effectively
  • Educating your customers on expectations
  • How to build rapport by mirroring
  • Body Language signals: How to read
  • The WOW effect
  • Closing techniques
  • Customer Service Requirements
  • Business Excellence Skills
  • Communication Skills
  • Presentation Skills
  • Plus more modified to suit your needs

This session will help provide a top level service with tips and techniques to building strong teams and strong customer relationships.

For more information on this training session and a free custom outline please call 1300 791 561 or contact us here.