Etiquette Quiz
Multiple Choice- The answers are highlighted in Bold
1) You are greeting or saying goodbye to someone. When is the proper time to shake their hand?
a) When you are introduced
b) At their home
c) On the street
d) When you say goodbye
2) You are in a restaurant and the waiter is coming toward you to serve wine. You don’t want any so you turn your glass upside down. Are you correct?
a) Yes
b) No. Just say, “No thank-you.”
3) When you greet a visitor in your office, do you:
a) Say nothing and let him/her find a place to sit
b) Tell him/her where to sit
c) Say “Just sit anywhere”
4) You’ve forgotten a lunch with a business associate. You feel terrible and know he/she is furious. Do you:
a) Write a letter of apology
b) Send flowers
c) Keep quiet and hope they forget about it
d) Call and set up another appointment
5) You are talking with a group of four people. Do you make eye contact with:
a) Just the person you are talking to.
b) Each of the four, moving your eyes from one to another.
c) Nobody in particular. Don’t look directly into anyone’s eyes.
6) A toast has been proposed in your honour. You say “thank you” and take a sip of your drink. Are you correct?
a) Yes
b) No
7) You meet an acquaintance and several business associates. Your acquaintance introduces you to the others but introduces you incorrectly. You:
a) Say nothing.
b) Make the correction casually and then shake hands. Don’t refer to it again.
c) Put a tinge of annoyance in your tone as you make the correction so your friend will know better next time.
8) Your fork is accidentally knocked to the floor during a meal. You:
a) Make a dive for it and rescue it, wipe it off with your napkin, and continue eating.
b) Eat with your spoon until a waiter notices and replaces it for you.
c) Discreetly catch the eye of a waiter and have them bring you another fork and rescue the utensil.
9) When you are ready to leave a dining area after a meal you should place your napkin:
a) On the chair
b) Refolded and on the plate
c) Crumpled to the left of the plate
10) The proper way to butter a roll is to:
a) Cut it in half with a knife, butter both pieces and eat first one half and then the other.
b) Tear it open with your hands, butter one half and eat it, then the second half.
c) Cut it completely with your knife or thumb and forefinger, and tear off little bits. Butter each bit and eat it
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