Training
Training

 

Dealing With The Public

 

 

EMPLOYER TRAINING OPTIONS

This session can be custom designed to suit your participants and industry. Pictures, questions and material will all be modified to suit training requirements and objectives. Contact our staff for more details.

 

See our whole course range here.

TARGET AUDIENCE & PURPOSE

This Dealing With The Public Session is designed to help people in the public customer service or communication roles. With techniques on how to handle difficult customers to conflict resolution. Communication tips, questioning techniques and other personal skills to deal with the public community.

OBJECTIVES

This session will help you teach participants:
  • How to communicate effectively including body language
  • How to diffuse and disarm and angry client
  • Using questions to understand clearer
  • How to build rapport with people quicker
  • Stress free techniques
  • How to close conversations correctly
  • How to use self talk to help people come to conclusions
  • How to over deliver on the customers expectations

These days its hard to impress a customer. We show participants how to effectively deal with many issues that come with dealing with the public. We also show how to build rapport quicker and over deliver on their expectations.

For more information on this training session and a free custom outline please call 1300 791 561 or contact us here.