Customer Service for Employees
Providing good customer service starts within an organisation. It is the service we provide other departments or employees within our company, organisations and suppliers. We require the help and assistance of many within our organisation. Without their help many of us could not function or complete our task we have been employed for.
If we deal with these customers daily we may feel they do not require the common courtesies and politeness especially if we are under demand or the contact is from a problem that may have been caused. Just remember we are customers to when complaining about the service we are given.
How we should view ICS
- Regard employees and other departments as your customers
- View interruptions not as a nuisance but as opportunities to serve our internal customers
- Exceed our internal customers expectations
- If unsatisfied with our service these customers are still likely to continue purchasing within our business but may limit our relationship or future business with us.
- Become courteous and say thank you.
Essential Components for good Internal Customer Service
Internal Customers can be:
- Couriers
- Other Departments
- Other employees including managers
- Marketing or advertising companies
- Cleaners and maintenance personnel
To view our customer service courses please click here.
