Customer Service Basics

EMPLOYER TRAINING OPTIONS

This session can be custom designed to suit your participants and industry. Pictures, questions and material will all be modified to suit training requirements and objectives. Contact our staff for more details.

TARGET AUDIENCE & PURPOSE

This Customer Service Course is a great starting point to offer excellent customer service. Help with body language, rapport building, creating positive clients, leadership of providing solutions plus more.

OBJECTIVES

This training option will help teach participants how to:

    * Telephone techniques to stand out
    * Communication with verbal, vocal and visual
    * The customer service life cycle
    * How to WOW your customers
    * Body language tips to communicate better
    * Complaint handling
    * Disarm angry customers
    * Exceed expectations
    * Recognise that service delivery is an individual response value
    * Understand how an individual’s behavior impacts the behavior of others
    * Develop more confidence and skill as a problem-solver
    * Communicate more assertively and effectively
    * Make customer service a team approach


The customer is the life blood of your business, so it is imperative that you make the effort to provide the best service possible to your customers. This one day session will provide you with the skills to win your customers over your competitors and create strong loyalty. After  this course you will walk away feeling empowered, highly motivated and engaged to take on new and existing customers.