Training
Training

 

Customer Contact Training

 

 

EMPLOYER TRAINING OPTIONS

This session can be custom designed to suit your participants and industry. Pictures, questions and material will all be modified to suit training requirements and objectives. Contact our staff for more details.

 

See our whole course range here.

TARGET AUDIENCE & PURPOSE

This Customer Contact Training is designed for those who have contact with the public in either a sales or customer service role. Great for call centres as we discuss how to effectively close conversations and create lasting impressions via the phone. Also techniques on using body language and also some of the Sales Psychology that is needed to successfully sel yourself and your products or services.

OBJECTIVES

This session will help you teach participants:
  • Identify Customer Expectations
  • Build rapport and relationships easier
  • Communicating your message via the phone effectively
  • Dealing with Complaints
  • Body Language
  • Questioning techniques
  • Creating the impression for your company

In this customer contact session we look at your business from the customers point of view and also how to fill the expectation they may have. This course is great for those in the direct line of customer contact.

For more information on this training session and a free custom outline please call 1300 791 561 or contact us here.