Training
Training

 

Customer Complaint Training

 

 

EMPLOYER TRAINING OPTIONS

This session can be custom designed to suit your participants and industry. Pictures, questions and material will all be modified to suit training requirements and objectives. Contact our staff for more details.

 

For more information on our Conflict/Complaint training please contact

1300 791 561 or email us here.


TARGET AUDIENCE & PURPOSE

Customer Complaints Training is designed to inform and empower employees to effectively deal with complaints and feel confident to use extra skills to deflect, diffuse and disarm anger.

OBJECTIVES

Specific learning objectives include:
  • Emotion- Contributed to motion (changing body language)
  • Conflict Resolution
  • Using Questions
  • Self Talk
  • Confidence
  • Using your tonality
  • Employee Obligations

Customer Complaints Training can empower your staff to take action and help customers/clients with complaints. With specialised and realistic skills we help your employees learn how they can help with the complaint handling process. This session can be custom designed to suit your requirements and cover information or objectives within the material. Contact us for more information.

For tips on handling Emotional situations or clients, Click here to go to one of our popular blogs.