Critical Elements of Customer Service
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EMPLOYER TRAINING OPTIONS
This session can be custom designed to suit your participants and industry. Pictures, questions and material will all be modified to suit training requirements and objectives. Contact our staff for more details.
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TARGET AUDIENCE & PURPOSE
This Customer Service Session: Critical Elements is a great session to learn abou tthe critical requirements to provide customer service.
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OBJECTIVES
This session will help you teach participants how to:
- Recognise that service delivery is an individual response value
- Understand how an individual’s behaviour impacts the behaviour of others
- Develop more confidence and skill as a problem-solver
- Communicate more assertively and effectively
- Make customer service a team approach
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Have you ever encountered an unpleasant customer and not known what to do? Do you worry that you’re not assertive enough with demanding people? Do you struggle to solve problems? Do you know who your customers are? Do you have individual and organizational goals to strive for?
This session will help you in all of these areas, and more!
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