Training
Training

 

Conflict Resolution Training

 

EMPLOYER TRAINING OPTIONS

This session can be custom designed to suit your participants and industry. Pictures, questions and material will all be modified to suit training requirements and objectives. Contact our staff for more details.

 
 

TARGET AUDIENCE & PURPOSE

Conflict Resolution Training is ideal for those who require additional skills in resolving conflict or dealing with difficult people. Front line staff, managers and even in your personal life this session can help.

OBJECTIVES

During this one-day option, participants will learn:
  • How their attitudes and actions impact others
  • New and effective techniques for dealing with difficult people
  • Coping strategies for dealing with difficult people and difficult situations
  • How to identify times when they have the right to walk away from a difficult situation
  • Techniques for managing and dealing with anger

In any organisation, large or small, conflicts and disputes become almost commonplace. These disputes need to be resolved in a mature and professional manner, regardless of their nature. This one day session with provide you with the skills and techniques to resolve conflicts in a swift and appropriate manner. Having the ability to resolve conflicts will provide you with greater self-esteem and confidence to tackle any disputes.