This course is ideal for anyone who may deal with difficult situations and require understanding on emotions and resolving conflict within both the workplace and the home.
We offer information on how to handle emotional clients, using body language to break up negative thinking and communicating with correct tonality to help reduce conflict.
The units you will be undertaking will enable you to handle and disarm situations strategically and effectively.
This course is available for Employee Team and Group Training only.
- Types of Conflict
- Top 5 Ways To Disarm Angry People
- Visual Accessing Signals
- Body Language
- Using Questions To Help Suggest Action
- Using Closed Questions For Positivity
- Helping Clients To Say YES
- Professional Skills
- Using Tonality To Reduce Tension