Training
Training

 

Telephone Evaluations

 

 Call Evaluations

We can evaluate your employees by providing mystery call evaluations.  Find out how your staff sound and act on the phone. With multiple operators we can call several times and evaluate the service. Find out if your staff are asking the right questions.
 Call Evaluation

 

 

How do we do it?

Once all the information has been provided, we call at an arranged time to evaluate the call operator. We ask the questions you want us to ask and provide you with the response and call details.

What do we provide?

We provide the following in our call evaluations:
  • Answers to specific questions
  • Type of tone
  • Professional skills
  • Helpfulness
  • Information level
  • Upselling techniques
  • Marketing query
  • Use of customers name
  • Level of service out of 100%

If you would like to know more about our call evaluations and how we can help, please call 1300 791 561 or email us here.