Training
Training

Managing Upwards: Appointment Setting Skills

 

 

EMPLOYER TRAINING OPTIONS

This session can be custom designed to suit your participants and industry. Pictures, questions and material will all be modified to suit training requirements and objectives. Contact our staff for more details.

 

See our full course range here.

TARGET AUDIENCE & PURPOSE

This Appointment Setting Skills Session is designed to help provide a guide to setting effective appointments.

OBJECTIVES

This session will help us teach your participants:
  • Communicating effectively
  • Note Taking
  • Organisational Skills
  • Cancelling effectively
  • Setting appointments effectively
  • Develop and practice techniques for handling counterproductive behavior.
  • Re-appointing and confirmation calling

Setting appointments can be an easy task if done effectively. Learn tools and tricks to make appointment setting easier and more productive.

For more information on this training session and a free custom outline please call 1300 791 561 or contact us here.
  • Understand the value of meetings as a management tool;
  • Recognize the critical planning step that makes meeting time more effective;
  • Identify process tools that can help create an open and safe forum for discussion;
  • Develop and practice techniques for handling counterproductive behavior.